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Portfolio

Here you’ll find a selection of learning programs and projects I’ve designed. Each piece highlights my approach to instructional design: blending creativity, scalability, and measurable impact.

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Featured Video: Workforce Management Overview 

An AI-produced animated video that upskills technology advisors on workforce management. Built with Claude and ElevenLabs, it pairs clear explanations with a realistic client scenario to help advisors recognize WFM needs in contact center conversations.

Featured Claude Resource: 
CMMC Guide

A brief, interactive guide breaking down CMMC for technology advisors, with knowledge checks and a client scenario along the way.

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Featured Program: UCaaS Demo Certification Program

A multi-content certification program rolled out to sales reps to standardize UCaaS demo delivery. The program combined eLearning modules, rubrics, and live assessments to improve consistency, shift demos from SEs to AEs, and strengthen messaging across the sales team.

Featured eLearning: 
Overcoming Objections
eLearning

An interactive Storyline course on common SaaS sales objections, using scenarios and practice strategies to build rep confidence.

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eLearning
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This Rise course is designed to guide sales representatives through the Metrics & Identifying Pain (M & I) stages of the MEDDPICC sales methodology

Instructor Guide
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This instructor guide equips call center managers to lead a Coach & Share activity with their reps.

eLearning
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This Storyline course is a pre-assessment to baseline reps’ networking knowledge and identify skill gaps.

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